Call Center Excellence through
Unified Communications
Step into the future of call center management with CipherTV Call Center Solution, the industry-leading all-in-one system designed to elevate your customer service to unparalleled heights.
CipherTV Call Center Solution – Transforming Customer Service
Dealing with constant system downtimes, missed calls, and frustrated customers? Struggling with the rising costs of per-agent pricing models that hinder growth? At CipherTV, we understand the pain points and have crafted the perfect solution to address them that’s as reliable as it is innovative. The CipherTV Call Center Solution, in partnership with 3CX, provides an advanced, scalable, and secure unified communication system designed specifically for medium to large enterprises ensuring your business stays connected and efficient at all times.
Why Choose CipherTV?
Affordable Annual License
Say goodbye to paying per agent! Our pricing model features one affordable annual license fee.
Ensure Every Call is Answered
With advanced call queueing strategies, a comprehensive agent dashboard, and strict SLAs, rest assured that no customer call will ever be missed.
Unlimited Agent Access
Forget about monthly per-agent fees. With our solution, any member of your team can handle customer calls, ensuring maximum efficiency without exceeding your budget.
Effortless System Management
Take full control of your queue and agent configurations. Whether you prefer to manage on-premise, in the cloud, or have us host it, our DIY admin tools make it simple.
Comprehensive Communication
3CX offers a unified communication system that includes WhatsApp, Live Chat, and SMS. Why invest in multiple solutions when you can have it all in one?
Monitor and Report Real-Time
Keep a close eye on agent status and active calls with our dashboards and wallboards. Both managers and agents can access critical call statistics instantly.
Customizable Voice Applications
For enterprise customers, gather caller information before routing to queues. With 3CX CFD, creating additional voice apps is straightforward.
Instant Caller Recognition
Connect with your CRM to retrieve customer records before answering calls. Greet your clients with personalized service—”Hello John, welcome back!”
The CipherTV Call Center Advantage
- Total Control, Simplified: Effortlessly set up and manage queue strategies, dashboards, call recordings, and system operations. Keep more of your budget intact by running your call center in-house.
- No More Missed Calls: Automatically retrieve caller ID from your CRM, with seamless integration for Microsoft 365, Salesforce, HubSpot, Zendesk, Zoho, and more.
- Affordable and Flexible: Leverage top-tier call center features with a single, cost-effective annual license—no per-agent fees to worry about.
Because every call matters. Never miss a call. Never miss an opportunity. Get Started Today!
Take the first step towards a seamless, efficient, and cost-effective call center. Don’t settle for outdated, costly, and inefficient call center solutions. Choose CipherTV Call Center Solution and transform management of customer interactions. Optimize operations, improve bottom line, and provide exceptional service that keeps customers coming back. Join the ranks of industry leaders who trust CipherTV to power their call centers.